Frequently Asked Questions
How far in advance do I need to reserve party equipment?
We recommend reserving your equipment as soon as possible to ensure availability, especially during peak seasons. However, we can often accommodate last-minute requests. Please email us or reach out via our contact form: CONTACT US. We will do our absolute best to meet your request.
Do you offer delivery and setup services?
Absolutely! We want to take the burden off of you. You have plenty on your plate already. There are delivery and set-up fees depending on your distance, specific needs, and items to be set-up. We will include these on your quote for full transparency, when requested.
Is a deposit required to reserve equipment?
Yes, we require a deposit to reserve equipment. This is to be fair to you and anyone else that is looking to book on the same date(s); this reserves your rentals and your date. The deposit amount is 50% of your rentals item subtotal, with the balance due no later than five (5) days before delivery or pickup.
What if equipment is damaged or lost during my rental period?
You are responsible for any damage or loss that occurs during your rental period. We require a credit card on file for all rentals to cover any damages or losses.
However, if you accept Rental Property Protection (RPP), accidental damage is covered at 50% of the repair/replacement (50% us, 50% renter)-as defined and outlined in our rental agreement provided with booking.
Do you offer discounts or package deals?
Yes! Please check out our Packages page. If you cannot find what you are looking for, please contact us and we will work with you to create a personalized bundle.
Can I make changes to my rental order after it's been placed?
Yes! However, please be aware of cancellation deadlines in the contract. If items are being deleted, there could be a restocking fee or deposit loss incurred (if items are ready to deliver for example). If adding items, we will need to confirm that there is stock for the date(s) you have set. We will do our best to be flexible with your changes and any charges you may incur. This is a case-by-case determination.
Is there a minimum order requirement?
Generally, no. However, due to the nature of our business, this depends on the situation. Delivery may not be an option for items that would cost less than the delivery charge. For example, renting two 6′ tables would cost $20 +tax, but delivery may be $50+. In this case we would suggest arranging pick up and drop off, in person.
Can I request a specific time for delivery/pickup?
Yes! This is considered ‘exact time delivery’ and is dependant upon the date and time requested. There is an additional $75 charge per time frame (i.e. delivery only, or delivery and pickup would be $150) for ‘exact time delivery’. This charge is on top of the standard delivery, pickup, and setup fee(s).
Can I get a refund for equipment that doesn't get used?
No. Since the items were removed from our stock, and unable to be rented by someone else, it is considered “in use”. We charge for time out not time used.