Will-Call Pickup Requirements & Rental Policies
To ensure the safety and condition of our rental inventory, clients choosing Will-Call Pickup Clients are responsible for transporting, caring for, and returning all rental items properly. By picking up rental items, the client acknowledges and agrees to the following requirements:
important:
- Must protect and properly secure all items to prevent damage.
- Protected from sliding, hitting other items, or falling out is required.
- A damage deposit is required — $100, refundable if no damage
Pickup & Transportation Requirements
For the protection of our inventory, all rental items must be transported safely and securely.
The following requirements apply to tables, chairs, walls, décor, and all rental equipment:
- Rental items will not be loaded into the bed of a pickup truck, regardless of distance traveled. This must be discussed ahead of pickup.
- Rental items must not be allowed to slide, shift, or move freely during transport.
- Clients are required to provide:
- Adequate moving blankets/padding to protect rental items
- Proper tie-down straps, ratchet straps, or securing devices
- A suitable method of securing items within a trailer, SUV, enclosed vehicle, or approved transport method
- Vehicles and transportation arrangements must be capable of safely accommodating the rental equipment, without damage.
Double J Outdoor Party Rentals reserves the right to refuse loading of items if the transportation method is deemed unsafe or likely to cause damage to the equipment.
Item Inspection at Pickup
Once items leave our facility, responsibility for the care and protection of the rental equipment transfers to the client.
All rental items should be inspected by Client and verified to be free of damage before leaving our location.
The client is responsible for reviewing and acknowledging the condition of the items at pickup.
Cleaning & Return Requirements
- Rental items are expected to be returned in the same condition and arrangement in which they were received.
- All items must be cleaned before return:
- Tables and chairs should be wiped clean and free of food, drinks, tape, residue, decorations, and debris.
- Décor items should be free of wax, adhesives, glitter, floral debris, and other materials.
- Glassware, tableware, and similar items should be rinsed of any food, drinks, gum, or other debris.
- Once returned, excessive cleaning needs prior to professional washing will result in additional cleaning fee: $0.25 ea – utensils; $0.50 ea – plates, glasses, chargers
Return Condition Requirements
- Rentals must be returned in the same fashion in which they were picked up, including:
- Proper stacking
- Proper packaging
- Protective wrapping or blankets where applicable
- Secure loading for transport
Damage resulting from improper transportation, improper stacking, insufficient securing, negligence, or failure to follow pickup requirements can result in repair or replacement charges.
Thank you for helping us maintain quality equipment so we can continue providing beautiful rentals for every event.